There’s a lot of useful information out there about selling on eBay, but it can be hard to sift through. Instead of just doing online research and reading, why not listen to a podcast?
eBay Radio, hosted by Jim “Griff” Griffith and Lee Mirabal, is the “heartbeat of the selling community.” If you aren’t already an avid listener, you’re missing out on an informative resource.
We had the opportunity to call in during the November 22, 2016 episode of eBay Radio and update the hosts and listeners on the newest BULQ offerings for buyers. The episode as a whole was filled with helpful content that you can take action on while selling on eBay.
Here are the biggest highlights and takeaways from the episode.
As she does during every episode, Lee opened up the show with a rundown of the latest news in the world of eBay. She started with a statistic—81% of Americans struggle when it comes to finding the right holiday gifts. She also stated 74% of millennials have trouble having personal conversations with family to find gift inspiration.
With this in mind, eBay is pushing to make the holidays more social to inspire gift ideas with its #GiftGoals campaign. eBay uses dynamic GIFs and interactive experiences to provide personalized content tailored for Twitter, Facebook, and Instagram, according to the E-Commerce giant. Lee also noted that eBay has launched its Holiday Heat Map, which shows the hot products for buyers in each state.
Tips to take advantage of this news:
- Push your products using the #GiftGoals hashtag on social media to get more reach and potential sales.
- Review the Holiday Heat Map each day and source products that match the trending categories.
News from BULQ
Our own Nicole Tabatabai had the opportunity to call in and give Griff, Lee, and the eBay Radio listeners an update on our latest offerings at BULQ. Nicole pointed out that we now offer two new lot sizes for our customers.
In addition to pallets, BULQ buyers can now buy cases and multi-pallet lots. Cases are smaller lots that are delivered for a $30 flat-rate shipping fee. Griff noted that “you don’t want to buy more than you can store or sell,” so cases are ideal for buyers with home storage and small garages. On the other end of the size spectrum, multi-pallets are larger lots comprised of 4-5 pallets. Multi-pallets mean more inventory listed on BULQ.com, as well as new types of inventory that weren’t available before.
Nicole also announced to the listeners that you can now source from BULQ anywhere, via our new iOS app. The BULQ App allows users to buy wholesale lots with just a few taps on an iPhone and get inventory updates in real time. We just released a new version in the App Store, which includes new features such as the ability to filter by lot size and email manifests from the app to save for later use. Visit the App Store to learn more about and download the app. We’ve also just rolled out an Android version of the BULQ app. Check out the Google Play store to download the app.
Tips to take advantage of BULQ’s newest offerings:
- If you’re new to selling on eBay, sourcing cases is the perfect way to dip your toe in the water, because they start around $100 and have a flat-rate shipping fee of $30.
- If you’re experienced and have a lot of storage space, source multi-pallets to keep your shelves stocked.
- The BULQ App is the perfect tool to help you run your business more efficiently, and make sure that you never miss out on wholesale lots that match your needs.
Customer Service Tips
Because customer service is the “lifeblood” of sellers, Griff and Lee brought in Top Rated Seller Lorianne Bowers to walk the listeners through her top customer service tips for selling on eBay:
- Learn from criticism. Lorianne said to be open-minded and avoid being defensive when criticism comes your way on eBay. She urged the listeners to update their listings regularly to address customer feedback.
- Respond to buyers quickly. Lorianne pointed out that she once even responded to a customer in the middle of the night while on vacation. She said you will earn respect by showing your customers that you are there for them.
- Keep close track of your inventory. Griff noted that there’s nothing worse than getting a sale and not being able to find the purchased product in your storage. Doing regular inventory will help you avoid these types of mistakes for customers.
- Just be yourself. Lorianne advised the listeners to be the customer’s friend, and be informal yet respectful when communicating with customers, if that’s who you are.
- Do something for eBay every single day. Lorianne stressed that this isn’t limited to simply trying to make a sale every day. She urged the listeners to regularly participate in social media groups, respond to customer feedback, and even call in to eBay Radio.
To get more selling on eBay tips and stories from seasoned sellers, tune in to eBay Radio on Tuesdays from 11 a.m. until 2 p.m. PT, and Thursdays from 11 a.m. until 1 p.m. PT for the special “Ask Griff & Lee” show. You can listen to both live and archived shows online. The eBay for Business Blog is another excellent resource for sellers looking to take their online business to the next level.