Have questions about filing a claim? We’re here to help! Let’s dig into what information we need from you and why it’s helpful to us in the claims process. First, let’s take a look at our lot conditions. We always encourage our buyers to familiarize themselves with our conditions before sourcing, so that what they receive meets their expectations. NOTE: Filing a claim due to items being broken, in poor shape, or incomplete depends on the condition of the lot […]
Customer satisfaction is key. No matter how big or small your business is, the customer experience should always come first. In this section, we share advice on how to manage relationships with your buyers. This will ensure great customer service, both online and in person.
Many reselling businesses rely on positive customer reviews. So, give your customers something great to talk about – whether that’s personalizing their purchase or being available to answer questions. If you offer a positive buying, and even return, experience, then you’ll have customers coming back for more. If you have specific questions about building customer satisfaction or about BULQ’s customer service, reach out to our Customer Care team.
Becoming a reseller begins with sourcing your first lot. After that, you have the opportunity to grow your business, build a loyal customer base, increase your profit margin, begin scaling your business, and become a reselling success story! Check out these marketing tips to take your online reselling business to the next level in no time. Attracting the Right Audience Running a successful small business begins with finding the right buyers and your marketing efforts. Since digital marketing is today’s […]
April may be Earth Month, but recycling is in our roots year-round here at BULQ. And we’re proud to see our eco-friendly initiatives extend to our growing community of resellers. If you’re wondering how to recycle while reselling, we’ve got you covered! Thanks to our Facebook Community Group members, these tips & tricks will help you deal with old, damaged, or incomplete inventory, recycled plastic, recycled materials—and even old BULQ boxes. Read on to see how easy it is to help the […]
Meet BULQ’s customer care specialist Martina. If you’re a frequent BULQ buyer, there’s a good chance that you’ve had the pleasure of connecting with this BULQ pro extraordinaire. Joining our dynamic team in September, Martina brings a lot of experience, and positivity, to our customer care team. Let’s get to know her a little better. Tell us a little bit about yourself! I grew up in a small town in East Tennessee. I then moved to Nashville after graduating and […]
If you’re reading this, chances are good you’ve heard of, and likely use, social media. You’re not alone- 84% of people with access to the internet use one or more social media channels. On a personal level, platforms like Facebook and Instagram are a great way to connect with friends, keep up with current events, and maybe even watch a cat video or two. However, social media can also be a powerful tool for your online reselling business. Whether you’re […]
Can you afford to get kicked off of eBay? Getting suspended would be a nightmare for many eBay sellers who rely on this marketplace. Managing your eBay feedback score is one of the most important parts of your job as a seller. Let’s dig into the in’s and out’s — and the do’s and don’ts — of eBay Feedback. eBay Feedback Overview Your Feedback score is one of the most important pieces of your seller profile. Customers can leave positive, […]
Competition in the reseller world is fierce, and it’s harder than ever to break through the noise, get a buyer’s attention and keep them coming back for more. One major issue: great deals are table stakes. Your competitors are also purchasing wholesale lots and offering them at great prices. To really stand out from the crowd, resellers must go above and beyond discounts to differentiate themselves, and provide an amazing customer experience. To do so, focus on building trust and […]