Have questions about BULQ on eBay? You’ve come to the right place!
In case you missed it, BULQ has partnered exclusively with eBay to provide a revolutionary sourcing experience for eBay sellers. Through this partnership, sellers can seamlessly purchase and resell liquidation lots on eBay that include returned and excess merchandise from some of the largest and best-known brands in the industry. Once the lot is purchased, sellers then have access to a revolutionary solution that automatically pulls product information from the lots’ manifest and creates individual listings to edit, review and publish directly to their eBay stores.
We’ve collected our customers’ most common questions about BULQ’s eBay store to provide you with a one-stop shop for all the answers. From knowing when new lots are listed to creating auto-generated draft listings, read on for answers to the most popular BULQ on eBay FAQs.
General
What’s the difference between purchasing a case through BULQ’s eBay Store vs. BULQ.com?
First and foremost, only cases purchased through BULQ on eBay are eligible for the first of its kind relisting solution. At this time, the BULQ cases listed on eBay are exclusive to eBay and cannot be purchased on BULQ.com or through the BULQ app. BULQ cases purchased through eBay receive all the same benefits of purchasing inventory from BULQ.com, including BULQ’s manifest accuracy guarantee, dedicated Customer Care team, and easy, full-service shipping.
Cases purchased through eBay are also covered by eBay’s Money Back Guarantee. For any issues with your order, please follow the steps outlined in the “Contacting Customer Care” section below.
Inventory
Can I buy the same cases on BULQ.com as I can on BULQ on eBay?
The BULQ cases listed on eBay are currently exclusive to eBay and are not made available on BULQ.com or through the BULQ app at this time. This may change in the future, so keep an eye out for updates!
What conditions are offered on BULQ on eBay?
BULQ’s eBay store offers inventory from top retailers in both the “New” and “Used” eBay conditions, the definitions for which vary a little from those on BULQ.com.
- New items can include overstock, excess, closeout merchandise and shelf pulls. These items have never been used and are fully functional. They come in original retail packaging, which may show signs of wear and/or contain stickers, such as price tags or markdowns.
- Used items actually fall under BULQ’s “Uninspected Returns” category. These are items that have been bought & returned, but the condition is unknown. Many of these items are working and come in original packaging; others will be non-functional and/or missing original packaging. Accessories may not be included, and sets may be incomplete.
If you have any questions about a case’s condition, feel free to contact our Customer Care Team via the “Contact Seller” link before making a purchase.
Does BULQ on eBay offer pallets as well as cases?
At this time, only cases are available for purchase through BULQ on eBay.
When is inventory added to BULQ on eBay?
While there aren’t set times of day that inventory is added to BULQ on eBay, there are two things you can do to receive email notifications about newly listed inventory:
- Save BULQ as a seller by clicking the “Save Seller” link at the top of BULQ’s eBay store page, under the store description.
- Save “BULQ Liquidation Lot” as a search by typing the phrase into the eBay search bar and clicking “Save this Search” next to the number of search results.
Once you complete one or both of these actions, you’ll begin receiving updates via email any time new lots are added (typically once a day). For step-by-step instructions, check out this full video tutorial below.
Purchasing
Can I be exempt from sales tax for my BULQ on eBay purchases? If so, how do I submit my resale certificate?
Yes! You’ll need to submit your certificate to eBay to be exempt from sales tax (allow 3-5 business days for processing). To do so, follow the instructions here: https://ebay.to/3qEwdOM
Relisting Solution
How can I auto-generate draft listings from my BULQ on eBay order?
Once you place your order, there are three easy ways you can generate your draft listings, even before your inventory arrives!
- Clicking the “Generate Drafts” button at the bottom of your order confirmation email
- In Seller Hub, go to Listings → Drafts → Generate Drafts for BULQ Inventory. If you have more than one lot from BULQ, you’ll be able to select which one you want to generate drafts for
- In My eBay, go to “Selling Overview” and click “Generate Drafts”
For step-by-step instructions, check out this full video tutorial below.
What if I have problems with or need help using the relisting solution?
If draft listings are not currently available in Seller Hub Active Listings or Draft Listings view, you can select the “Listings from BULQ inventory” option when attempting to “Create Listing” or sell an item. Within this view, you can input your eBay Order Number (include the hyphens) to find and create draft listings.
I purchased a case on BULQ.com – can I still use the BULQ on eBay relisting solution?
The relisting solution is currently only available for cases purchased through BULQ on eBay – cases purchased through BULQ.com or the BULQ mobile app are not eligible. However, we offer much of the same types of inventory on both marketplaces, so if you’d like to use the relisting tool in the future, check out cases available on BULQ on eBay to see if there’s one that matches your preferences.
Contacting Customer Care
What if I have an issue with the merchandise I receive?
We stand behind the accuracy of our manifests, both in terms of condition and composition. If you notice damage or inaccuracy, please message us through the “Contact Seller” link on BULQ’s eBay store within 7 days of receiving your order. Our Customer Care Team will get back to you within 1-2 days with the next steps.
For step-by-step instructions on how to contact our Customer Care Team, check out this full video tutorial below.
Can I return merchandise?
Just like on BULQ.com, we do not offer any returns or exchanges on BULQ on eBay. If you have any issues with your order, please reach out to our Customer Care team using the process above and they’ll be happy to help you.
How does BULQ calculate refunds?
Refunds will be based on the internal estimated wholesale value of disputed items only and do not include shipping fees or tax. We do not refund based on the potential retail value or the original retail value of the disputed items.
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Now that you’ve reviewed these BULQ on eBay FAQs, it’s time to start sourcing! Check out our latest inventory by visiting BULQ’s eBay store now!
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